Sub-processors
These companies process personal data for us to run Arcela. This is Annex 3 of our Data Processing Agreement, effective 22 October 2026.
| Provider | What they do | Where |
|---|---|---|
| Hetzner Online GmbH | Data centre hosting our servers (application, database, file storage, email) | Germany |
| Cloudflare, Inc. | DNS, network security, bot protection on public forms | UK, EU and US |
| Twilio Inc. | Phone numbers, calls, call recording and texts | US, UK and EU |
| Deepgram, Inc. | Speech to text and text to speech | US |
| Anthropic, PBC | AI language model for the receptionist | US |
| Stripe Payments UK Ltd | Payments module only: displaying payments and taking our fee | UK, EU and US |
| Mapbox, Inc. | Map images for addresses (no personal data beyond map coordinates being viewed) | US |
We send email from our own mail server on our Hetzner servers in Germany. Address checks use postcodes.io, and business checks use Companies House and HMRC. Only postcodes, company numbers or VAT numbers are sent to those services.