Cookie Policy
Version 0.2, effective 22 October 2026.
This policy explains how Arcela (app.arcela.co.uk) and our website (arcela.co.uk) use cookies and similar technologies, such as local storage. Both are provided by Arcscribe Ltd, company number 16921982, 18 Colegate, Norwich, NR3 1BQ.
1. What cookies are
Cookies are small files that a website stores on your device. Similar technologies, such as local storage, work the same way, so we call them all "cookies" here.
Under UK law (the Privacy and Electronic Communications Regulations), we can use cookies that are strictly necessary to provide what you've asked for without your consent. We ask for your consent before using any others, and we never set them before you've chosen.
2. The Arcela app
The app uses only strictly necessary cookies. We don't use advertising or tracking cookies inside the app. If that changes, we'll update this policy and ask for your consent first.
| Name | Purpose | How long |
|---|---|---|
sb-*-auth-token (may be split into parts such as .0 and .1) | Keeps you signed in securely | Until you sign out, or up to 400 days if you stay signed in |
sb-*-auth-token-code-verifier | Keeps a sign-in link, password reset or sign-up confirmation secure while you finish signing in | Removed once you have signed in |
arcela_org | Remembers which business you last opened, if you belong to more than one | 12 months |
arcela_cookie_consent | Remembers your cookie choices | 12 months |
| Local storage: onboarding progress and interface choices, such as calendar view | Remembers where you were and how you like things set out, because you asked for it | Until you clear it or sign out |
3. Our website
Strictly necessary (always on)
| Name | Purpose | How long |
|---|---|---|
arcela_cookie_consent | Remembers your cookie choices | 12 months |
Session storage: arcela_utm | Remembers which link or advert brought you here, so we can pass it to sign-up. No personal details are stored. | Until you close the tab |
cf_clearance, __cf_bm (Cloudflare, only if set) | Protects our forms and site from bots and abuse | Up to 30 minutes for __cf_bm, up to 1 year for cf_clearance |
Analytics (only with your consent)
We use our own analytics tool, which we run on our servers in Germany. It counts visits and how pages are used. It doesn't use advertising networks, and it doesn't store your IP address.
| Name | Purpose | How long |
|---|---|---|
| None | Counts unique visits and pages viewed without setting a cookie or storing anything on your device | Nothing is stored |
Marketing (only with your consent)
These help us measure whether our adverts lead to sign-ups. They're set by the advertising companies, who also use them under their own privacy policies.
| Name | Set by | Purpose | How long |
|---|---|---|---|
_gcl_au | Measures sign-ups from Google adverts | 90 days | |
_fbp | Meta | Measures sign-ups from Facebook and Instagram adverts | 90 days |
_ttp | TikTok | Measures sign-ups from TikTok adverts | 13 months |
4. Changing your choices
You can change your choices at any time using Cookie settings in the footer of our website. Rejecting cookies is as easy as accepting them.
You can also delete or block cookies in your browser settings. If you block strictly necessary cookies, you won't be able to sign in to Arcela.
5. More information
Our Privacy Policy explains how we use personal data, including data collected through cookies, and your rights. For questions, email contact@arcscribe.co.uk.